Haiya, a traditional onsen ryokan with warm hospitality, hereinafter referred to as “We”, has handled personal information of our guests in accordance with relevant laws and acts.
Personal information of our guests (name, address, phone number, email address, place of work, nationality or passport number of the guests from abroad, request items in case of providing services like dishes, etc.) have been used by us exclusively for the purposes listed below.
We do not provide any third party with personal information of our guests except for the cases listed below.
Regarding management of personal information, we take required security control measures based on Personal Information Protection Law and its relevant laws and acts. We manage personal information thoroughly based on proper method of storage and use. We instruct our employees to have sufficient knowledge on the contents of relevant manuals so that they can handle personal information in a responsible manner. We take required safety measures by concluding non-disclosure agreement with our cooperative companies to which we consign our service.
We observe Japanese laws and other criterions on handling of personal information of our guests.
In the case where request for disclosure is made by the guest him/herself regarding the registered contents of personal information of the said guest, we disclose relevant information immediately. Should we have any reason for not being able to disclose it, we give him/her detailed explanation. In the case where we have a request of suspension of our using personal information by our guest, we respond to it quickly within the limits of laws on condition that collecting of credits is completed and debts are settled between the said guest and us.